Tech Talent Has Growing Expectations: Will Employers Rise to the Challenge?

What happens when tech talent teams, used to analyzing data to identify patterns, look introspectively at data about their own roles? Over the last few years, industries from technology to hospitality have experienced significant shifts.

The Great Resignation pressured employers to offer higher compensation and in a post-pandemic world, flexibility is paramount. Coupled with the economic uncertainty that led to more than 240,000 layoffs last year, the tech industry is on high alert.

In the last quarter of 2023, we released our annual trend report, Unveiling Emerging Tech Talent Trends in 2024 and Beyond. The report, which is based on data gathered and analyzed from our platform’s database of over half a million technical candidates using figures from jobs offered, jobs declined and locations is designed to illustrate the state of tech hiring and predict what is and will remain important to candidates and employers.

Overall, the data tells us that salary discrepancies, potential for upward mobility and development, and diversity and inclusion are top of mind for hiring managers and tech talent alike. In 2024, there is pressure to continue hiring to innovate. Stagnation risks the loss of strong technical talent, forcing global businesses, especially those that are not digitally native, to struggle to compete with more nimble tech-first competitors—both for talent and customers. Tech talent has made their expectations clear. How hiring teams respond will set the tone for the next era of technical hiring.

Money Matters: Navigating Salary Expectations

Money continues to make the world go round. As the primary motivator of employment, it’s no surprise that the biggest point of contention between tech talent and their employers is salary.

High salaries are something that tech talent has come to expect, but be it because of market inflation or simply a post-Covid-19 adjustment, entry-level salaries aren’t what they used to be. According to our report, the average junior salary has dropped by roughly $12,700 in the last five years. Adding fuel to the fire, recent media buzz has spurred fears of the loyalty tax or the risk of being financially penalized for staying with the same company when there would be higher-paying jobs if they moved elsewhere. Combined, this has left new talent yearning for more and ready to leave at a moment’s notice when they don’t get it.

Balancing the supply and demand of talent and salaries depends on several factors, including what roles are most popular at a given time, and can lead to discrepancies. Where employers see salaries as a competitive investment in top talent for their business, employees expect them to be a reflection of their value and expertise.

As both parties engage in the dance of negotiation, compromise is necessary. Inflation, the rising cost of living, and increasing expectations are all growing concerns for employees. Organizations that fail to meet the financial expectations of their current and potential employees, risk losing out on the specialized skills that the employee offers and the potential to grow in tandem with the organization over time, especially in areas we are seeing considerable growth like for AI, Rust, Machine Learning and Site Reliability Engineers.

Navigating the Industry Terrain Two-fold

Though a key component, money is not the sole consideration during a job hunt. When seeking a new position, tech candidates ask where the tech roles are, but this question can be dually interpreted: where someone ranks within the company (ex. a senior-level position) and the physical working location (remote, hybrid or in-person). Though vastly different meanings, both hold high importance for potential candidates.

According to our report, fully onsite roles are slowly making a return and currently make up around 20% of open positions. However, hybrid reigns supreme with 65% of open positions on our platform and the format that is most popular with tech talent. As the future of working location continues to unfold, organizations still have the opportunity to decide which model works best for their workflow but will have to reconcile with potentially alienating prospective talent if they move away from the preferred flexibility that employees expect.

Looking at seniority, our report has uncovered a paradox where companies are eliminating entry-level roles but hiring managers complain that mid-senior level talent doesn’t fit the culture—ignoring how fruitful upskilling can be for both parties.

With a significant decrease in open positions at the entry level, talent looking to begin their tech careers is regularly passed over in favor of more experienced hires, reaping immediate access to their developed skills and knowledge. This top-heavy model eliminates the ability for junior talent to break into the industry and build a skillset from the ground up in alignment with their employer’s unique practices and values.

While talent is encouraged to differentiate themselves by refining their portfolios and resumes through hackathons, projects, and other training to enhance their skills, the burden to hire across varying levels of seniority falls on the employer. When HR teams prioritize hiring from the bottom up, they reap the benefits of internal mobility, including recruitment savings and engaged employees with a deep understanding of the organization and its values. These naturally result in strong employee retention, leading to more developed skills, higher job satisfaction and a strong work culture that ultimately benefits all parties.

Diversity and Inclusion: Are Barriers Being Broken?

The tech industry is slowly, but surely, becoming more diverse. Beyond a vanity metric, DEI has now become a strategic imperative to improve problem-solving. According to research from McKinsey, diverse teams are more reflective of a global customer base, which can lead to improved products and services.

HR has the opportunity to prioritize diversity from the ground up, beginning with the application, interview and onboarding processes. For example, by removing personal descriptors in applications to enable blind recruitment.

When it comes to culture, employees are asking to feel comfortable showing up to work as they are. Companies that structure their culture around the idea that employees can “bring their whole selves to work” or exist authentically among their peers in the workplace, will find that employee performance and retention improve long-term.

As an industry that is roughly 25% female, 9% neurodiverse, 44% Asian according to the report, progress is being made, but we’re not out of the woods yet. Being wholly inclusive takes time and effort for long-lasting change, but organizations continuing to uphold these initiatives are positioned to see the strongest results.

The technology industry is set to see major shifts in 2024 and staying ahead of hiring trends and employee satisfaction requires internal alignment. Hiring teams that fail to embrace this change will find that current and prospective employees are less tolerant of outdated practices that aren’t reflective of their values. Communicating to your employees that they are the backbone of your organization through higher salaries, flexible work locations, development of junior talent, and cultivating diverse environments are key ways teams can demonstrate commitment to the ultimate goal of raising tech hiring standards industry-wide.

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UI/UX Designer

The UI/UX Designer will be working closely with the design and development teams with the primary objective of designing next-generation responsive websites, apps, and other mobile interfaces across multiple platforms such as iOS, Android, Windows, and mobile web. He/she will provide direction to the technical team members from conception to final design and will also be responsible for establishing UI/UX design standards, guidelines, and strategies that will serve as the foundation for creating cohesive experiences.

Specific Duties & Responsibilities are as follows:

  • Design the information architecture and interaction models for projects which may include websites, mobile experiences, or other touch-points.
  • Collaborate with cross-functional teams throughout the design process.
  • Execute all visual design stages from concept to final hand-off to developers.
  • Present and defend designs and key deliverables to peers and executive-level stakeholders.
  • Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
  • Lead regular design reviews and participate in or conduct usability tests.
  • Identify and troubleshoot UX problems.
  • Conduct user research and evaluate user feedback.
  • Keep abreast of the latest standards, changes, and trends in the UI, UX, and mobile design fields.
  • Provide strategic thinking and leadership.
  • Able to lead teams and work on projects simultaneously with tight deadlines.
  • Able to understand how to apply business strategy and branding issues with user needs and technological constraints.
  • Solid understanding of common software project management and development practices.

Job Qualifications:

  • With 3 to 5 working experience
  • At least 1 Year of working experience in the online gaming industry.
  • Experience in end-to-end interface design in software/web technologies.
  • Proficiency in Figma (is a MUST), Photoshop, Illustrator, or other design tools.
  • Highly skilled in visual design including UI, Icon, Illustration, and Prototyping across different platforms.
  •  The candidate must be able to tell the difference between UI and UX design
  • Can start as soon as possible
  • Amenable to work ONSITE in Makati City

Sales Support Specialist

We are seeking a highly qualified Sales Support Specialist to join our team. The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. Responsible for administrative duties to help the work of the sales team. You must respond to customers' questions, resolve their complaints, and maintain sales-related databases on time.

Responsibilities:

  • Providing valuable support to our sales team and effectively responding to customer and
  • Manage sales tracking tools and report on important information
  • Developing and monitoring performance indicators
  • Performing data entry duties in regard to metrics, sales figures, and other key data
  • Communicating sales projects to marketing, evaluating and seeing through the
  • completion of all marketing request forms and proof, detailed information, and support to
  • ensure sales and marketing success together.
  • Liaise with account managers to develop specific sales strategies

Requirements and Skills:

  • Proven work experience as a Sales support specialist or Sales support associate
  • Hands-on experience with ERP and CRM systems
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • Keen to details
  • BS degree in Marketing or associates degree in a relevant field a plus

Working days: Monday – Saturday

Working hours: 10:00 a.m. – 7:00 p.m. including 1 hour lunch break

Work set-up: Full on-site

Salary range: Php 20,000 – Php 25,000 + (allowance)

Back End Developer

Specific Duties & Responsibilities are as follows:

  • Take responsibility for the tech development of the product
  • Work closely with the founders to define and build the core product
  • Participate in the organization/ planning of development resources and schedules
  • Organize and facilities stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other related meetings with stakeholders
  • Appetite for learning new things and improving existing ones, and cultivating that same appetite in the development team

Job Qualifications:

  • More than 1 year experience in web application development using Laravel framework.
  • Have a good understanding in API and its related security
  • Experienced in at least one third party integration project (better if payment gateway third party)
  • Knowledge of version control systems such as GIT
  • Knowledge of web scraping
  • Have a strong personality and able to work under pressure till meet deadlines
  • Amenable to work onsite in Makati City
  • Can start as soon as possible

Key Account Executive

A Key Account Executive is responsible for managing and nurturing the relationships with a

company's most important and strategic customers or clients Their primary goal is to ensure that these key accounts meet their needs for service and remain satisfied with the products or

services provided. A critical role in maintaining and growing revenue for businesses by focusing on their most valuable customers. Their work is vital in retaining key accounts, ensuring customer loyalty, and maximizing the lifetime value of these clients to the company.

Key Responsibilities:

Customer Relationship Management: Build and maintain strong, long-term relationships with

key clients, understanding their needs and business objectives.

Account Development: Identify opportunities for account growth and expansion, collaborating

with the sales and marketing teams to capitalize on these opportunities.

Account Strategy: Develop and implement a strategic plan for each key account, outlining the

account's objectives, targets, and action plans.

Market Analysis: Stay informed about industry trends and competitive developments, sharing

insights with key clients to enhance their business strategies.

Data Analysis: Analyze data related to key account performance, such as sales metrics and

customer satisfaction scores, to inform decision-making and strategy.

Custom Solutions: Collaborate with product development and service teams to create

customized solutions and offerings for key clients when necessary.

Feedback and Improvement: Gather feedback from key clients to identify areas for

improvement, address concerns, and make necessary adjustments.

Team Collaboration: Coordinate efforts with internal teams, including sales, marketing,

customer support, and product development, to ensure seamless service delivery to key

accounts.

Reporting: Prepare and deliver regular reports to company management and key clients,

providing updates on account performance and strategic initiatives.

Qualifications:

  • Must be foreign living in the Philippines for more than 3 years.
  • At least 2 years of working in a related or unrelated field is preferred.
  • Must possess good communication and people skills. Able to confidently communicate
  • and present in English to clients across all position levels.
  • Highly committed and resilient when faced with challenges. Has the initiative and
  • capacity to thrive in an ever-evolving environment.
  • Highly analytic; displaying the capacity to come up with strategies to grow accounts and
  • thus meet desired outcomes.
  • Should be proactive, possessing a heart for our purpose of helping others succeed.

E-Commerce Digital Marketer

As an E-Commerce Digital Marketer, you will be responsible for planning and executing digital marketing strategies for online businesses, particularly those engaged in e-commerce and social media platforms. The primary goal is to drive traffic, increase brand visibility, and ultimately boost online sales and revenue. Their ability to reach and engage potential customers and drive sales is crucial to the success of e-commerce ventures.

Key Responsibilities:

Digital Marketing Strategy: Develop and execute comprehensive digital marketing strategies tailored to the specific needs and goals of the e-commerce business.

Social Media Marketing: Manage social media profiles and create content for platforms like Facebook, Instagram, and Twitter to build brand awareness and drive traffic and sales.

Search Engine Optimization (SEO): Optimize the e-commerce website to improve its organic search engine rankings and visibility, driving more organic traffic.

E-commerce Analytics: Monitor and analyze data from tools like e-commerce tracking, and marketing automation platforms to evaluate the performance of marketing campaigns and make data-driven decisions.

Social Media Advertising: Develop and execute paid social media advertising campaigns on platforms like Facebook Ads, Instagram Ads, and Tiktok Ads to drive targeted traffic and sales.

Online Advertising: Explore other forms of online advertising, such as display advertising, retargeting, and native advertising, to promote products and services.

Affiliate Marketing: Collaborate with affiliate marketers and manage affiliate programs to expand the reach of the e-commerce business.

Customer Engagement: Implement strategies for engaging and retaining customers, including loyalty programs, customer reviews, and feedback mechanisms.

Market Research: Stay updated on industry trends, competitor strategies, and customer preferences to adapt and refine marketing approaches.

Qualifications and Requirements:

  • Must be a woman between the ages of 25 and 30 years old.
  • Has relevant experience in E-Commerce Digital marketing or a related role in managing
  • online multiple platforms like Facebook, Instagram, and TikTok.
  • Strong understanding of e-commerce platforms like Shopify, Shopee, and Lazada.
  • Proficient in using analytics tools to monitor and optimize sales performance.
  • Excellent budget management skills and ability to allocate resources effectively.
  • Strong analytical skills and data-driven decision-making capabilities.
  • Exceptional organizational and time management skills to handle multiple tasks
  • efficiently.
  • Excellent communication and interpersonal skills to collaborate with various teams and
  • vendors.

Front End Developer

Specific Duties & Responsibilities are as follows:

● Develop, Upgrade and Deploy high-quality Frontend.
● Design, develop and test UI for mobile and web applications.
● Optimize the app for maximum speed
● Collaborate with back-end developers and UI/UX designers to improve the usability

Job Qualifications:

● Minimum 2 years experience in web front application development using HTML, CSS, JavaScript, and JQuery
● Willing to work with tight deadlines.
● Can use CSS frameworks such as Bootstrap, Material Ui, or Foundation.
● Stay up-to-date on emerging technologies
● Communication skills fluent in English is a must (Oral and written)
● Understanding in version control systems such as GIT will be an advantage

Recruitment Coordinator

We’re looking for a highly skilled recruiter to join our team and help us find the right people for the right roles. The ideal candidate will have extensive experience in end-to-end recruitment, as well as in screening, interviewing, and hiring processes. We're looking for someone who is enthusiastic about uncovering undiscovered talent, promoting corporate growth, and assisting people in developing successful careers.

JOB DESCRIPTION:

  • Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for every role, and to meet competitive hiring goals and expectations
  • Manage the full recruiting lifecycle across a variety of open roles, helping managers find, hire, and retain quality candidates
  • Foster high-touch relationships using a database of qualified candidates to choose from when positions become open
  • Partner with recruiting team and senior managers to design, refine, and implement innovative recruitment strategies
  • Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements
  • Spends a significant portion of their time finding resumes from professional job search sites, networking, and personal interaction. He/she must accumulate a pool of candidates and keep that information organized.

REQUIREMENTS:

  • Bachelor’s degree (or equivalent) in Psychology, human resources management or related field
  • With working experience as a Recruiter (Non-Technical and Technical positions)
  • Solid ability to conduct different types of interviews
  • Hands-on experience with various selection processes (virtual interviewing, phone interviewing, reference check etc)
  • Familiarity with HR databases
  • Excellent communication and interpersonal skills
  • Strong decision-making skills
  • Can start as soon as possible, this week or next week
  • Amenable to work onsite in Makati City

Customer Relations Executive

The responsibilities include client contact and satisfaction after an agreement or deal/service has been closed and encouraging future sales. This also checks where possible areas for improvement might be applied to the company. Additionally, the customer relations executive must have engagement with sales and finance to ensure the achievement of performance targets and contribute to a viable social organization.

RESPONSIBILITIES:
The successful applicant will carry out the following duties and responsibilities:

  • Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales. 
  • Maintaining reports and projects as they arise 
  • Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication, and record outcomes in relation to all aspects of the customer experience.  
  • Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.
  • Administration of master data and product/ service evaluations 
  • Ensure prompt resolution of any customer complaints about product/service quality
  • Trend analysis 
  • Demonstrate corporate responsibility

REQUIREMENTS:
The successful applicant will have the following experience and skills:

  • Extensive experience with customer relationship management 
  • A qualification relevant to the work of After Sales/Account Specialist will be highly regarded ∙ Analytical way of thinking  
  • High level of competence in spoken and written English language skills 
  • Distinct problem-solving skills 
  • Works well in a multi-functional and multi-cultural team 
  • Experience with the use of databases for the tracking of metrics 
  • Fully proficient with Microsoft Word, Excel and PowerPoint presentation
  • Amenable to work onsite in Makati city
  • Can start as soon possible

SEO Specialist (INDONESIAN)

We are seeking a talented and experienced SEO Specialist (Indonesian) to join our team in the online gaming industry. As an SEO Specialist, you will be responsible for implementing and managing effective search engine optimization strategies to drive organic traffic and improve the online visibility of our gambling website in the Indonesian market. Your role will involve conducting keyword research, optimizing website content, analyzing data, and staying updated with the latest SEO trends and algorithms.

RESPONSIBILITIES:

  • Proven experience working as an SEO Specialist or similar role in the online gambling industry.
  • Familiarity with on-page and off-page optimization techniques, including Meta tags, content optimization, link building, and website structure.
  • Proficiency in using SEO tools and software to track performance, conduct audits, and generate reports.
  • Experience with website auditing and troubleshooting technical SEO issues.
  • Strong understanding of keyword research tools, SEO analytics, and webmaster tools (e.g., Google Analytics, Google Search Console, SEMrush, Moz)
  • In-depth knowledge of search engine algorithms, ranking factors, and SEO best practices.
  • Ability to analyze data, draw insights, and make data-driven decisions to improve search engine rankings.
  • Deep knowledge with PBN and article generator

Risk and Compliance Specialist

Our company is searching for an experienced Risk and Compliance officer to perform credit analysis, check the terms and conditions, and review existing and new customers. This is to guarantee that our business processes and transactions follow all relevant legal and internal guidelines. Your duties will include reviewing customer transactions, developing policies, and responding to policy violations.

Job Description

  • Perform risk assessments and establish our company’s tolerance for risk
  • In-depth knowledge to identify/ detect potential risks that affect or may affect the company
  • Review our current compliance policies and procedures to identify areas of improvement
  • Facilitate reporting suspicious transactions.
  • Perform compliance reviews.
  • Prepare and update all risk and compliance-related manuals.
  • Collaborate with other departments regarding verification
  • Perform other related tasks to be assigned by the immediate superior.

Requirements

  • Bachelor’s Degree in any field
  • Knowledgeable in MS Office especially in Microsoft Excel
  • Should be able to handle multiple tasks
  • Critical problem-solving ability
  • An ability to analyze and interpret information quickly
  • Excellent attention to detail