Customer Service Officer

    We are looking for people who are good conversationalists who will serve as our front-line support to our customers. The candidate that we are looking for is someone who can keep an interaction with the customer and someone who can be responsible in dealing with general and specific inquiries of clients, in line with the products and services we offer

    Job Description
  • Respond to customers’ inquiries, comments or complaints via e-mail and chat;
  • Provide information and value proposition about the company products and/or services;
  • Collect deposits, payments or make billing arrangements;
  • Resolve issues and concerns raised or refer them to the right channel.


    • Requirements
  • At least a year of experience in a similar role or relevant field
  • With good verbal and written communication skills
  • Knowledge in Crypto-currency and familiar in online gaming is a plus
  • Proficient computer and typing skills
  • People-oriented and ability to establish good rapport with customers
  • Excellent attention-to-detail and comprehensive skills
  • Highly organized and able to multitask and work well with fast-paced directions and instructions
  • Able to work in Dubai

Apply Now

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UI/UX Designer

Job Description:

  • Design the information architecture and interaction models for projects which may include websites, mobile experiences, or other touch-points.
  • Collaborate with cross-functional teams throughout the design process.
  • Execute all visual design stages from concept to final hand-off to developers.
  • Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
  • Lead regular design reviews and participate in or conduct usability tests.
  • Identify and troubleshoot UX problems.
  • Conduct user research and evaluate user feedback.
  • Keep abreast of the latest standards, changes, and trends in the UI, UX, and mobile design fields.
  • Provide strategic thinking and leadership.
  • Able to lead teams and work on projects simultaneously with tight deadlines.
  • Able to understand how to apply business strategy and branding issues with user needs and technological constraints.
  • Solid understanding of common software project management and development practices.
  • With background in Gaming contents is preferably
  • Amenable to work onsite here in Makati City
  • Can start ASAP or next week

React Native Developer

Responsibilities:

  • Responsible to design or re-design, developing, testing, and implementing complex Mobile software programs and applications
  • Providing technical support and expertise to customers
  • Responding to customer feedback, installations, and maintenance.
  • Compile and analyze data, process, and code to fix the defect

Requirements:

  • With experience working with React Native and have experience with iOS and Android platforms.
  • Proficiency and familiarity with the following programming languages: Objective C, Swift, Java, JS, Kotlin, JSON, SQLite, React & Flutter.
  • Work as part of a team to build React Native iOS / Android applications for clients.
  • Architect, build and maintain excellent React Native applications with clean code.
  • Possessing knowledge of software and coding skills specific to the job required.
  • Knowledge and experience in designing, developing, deploying, and CI/CD in a DevOps environment.
  • Familiarity with SwiftLint, iOS Lifecycle, API Handling, Unit Test, and Integration Test for mobile applications.
  • Forensic attention to detail.
  • Demonstrating project management abilities, adhering to agreed-upon delivery schedules.
  • Developing strong quantitative skills.
  • Driven, hungry for knowledge, responsible, mature, and independent.
  • Perform full life-cycle development.
  • Amenable to work on-site in Makati City
  • Can start as soon as possible

Back End Developer

Job Description:

  • Take responsibility for the tech development of the product
  • Work closely with the founders to define and build the core product
  • Participate in the organization/ planning of development resources and schedules
  • Organize and facilities stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other related meetings with stakeholders
  • Appetite for learning new things and improving existing ones, and cultivating that same appetite in the development team

REQUIREMENTS:

  • More than 1 year experience in web application development using Laravel framework.
  • Have a good understanding in API and its related security
  • Experienced in at least one third party integration project (better if payment gateway third party)
  • Knowledge of version control systems such as GIT
  • Knowledge of web scraping
  • Have a strong personality and able to work under pressure till meet deadlines
  • Amenable to work onsite in Makati City
  • Can start as soon as possible

Brand Ambassador

We are looking to hire an enthusiastic Brand Ambassador to be the face of out beauty product. As a successful candidate, you will be involved in increasing brand awareness and sales by promoting the different beauty products through different media channels (Facebook, Instagram and Tiktok).

RESPONSIBILITIES:
The successful applicant will carry out the following duties and responsibilities:

  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Brainstorming ideas for possible projects
  • Maintaining a positive image of the brand at all times.

REQUIREMENTS:
The successful applicant will have the following experience and skills:

  • Bachelor’s Degree in Marketing or related field.
  • Prior experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Friendly, approachable, and outgoing personality.
  • Working knowledge of social media platforms and tools.
  • Adaptable with the ability to prioritize tasks.
  • Can start as soon as possible
  • Amenable to work ONSITE in Makati City

Recruitment Coordinator

We’re looking for a highly skilled recruiter to join our team and help us find the right people for the right roles. The ideal candidate will have extensive experience in end-to-end recruitment, as well as in screening, interviewing, and hiring processes. We're looking for someone who is enthusiastic about uncovering undiscovered talent, promoting corporate growth, and assisting people in developing successful careers.

JOB DESCRIPTION:

  • Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for every role, and to meet competitive hiring goals and expectations
  • Manage the full recruiting lifecycle across a variety of open roles, helping managers find, hire, and retain quality candidates
  • Foster high-touch relationships using a database of qualified candidates to choose from when positions become open
  • Partner with recruiting team and senior managers to design, refine, and implement innovative recruitment strategies
  • Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements
  • Spends a significant portion of their time finding resumes from professional job search sites, networking, and personal interaction. He/she must accumulate a pool of candidates and keep that information organized.

REQUIREMENTS:

  • Bachelor’s degree (or equivalent) in Psychology, human resources management or related field
  • With working experience as a Recruiter (Non-Technical and Technical positions)
  • Solid ability to conduct different types of interviews
  • Hands-on experience with various selection processes (virtual interviewing, phone interviewing, reference check etc)
  • Familiarity with HR databases
  • Excellent communication and interpersonal skills
  • Strong decision-making skills
  • Can start as soon as possible, this week or next week
  • Amenable to work onsite in Makati City

Customer Relations Executive

The responsibilities include client contact and satisfaction after an agreement or deal/service has been closed and encouraging future sales. This also checks where possible areas for improvement might be applied to the company. Additionally, the customer relations executive must have engagement with sales and finance to ensure the achievement of performance targets and contribute to a viable social organization.

RESPONSIBILITIES:
The successful applicant will carry out the following duties and responsibilities:

  • Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales. 
  • Maintaining reports and projects as they arise 
  • Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication, and record outcomes in relation to all aspects of the customer experience.  
  • Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.
  • Administration of master data and product/ service evaluations 
  • Ensure prompt resolution of any customer complaints about product/service quality
  • Trend analysis 
  • Demonstrate corporate responsibility

REQUIREMENTS:
The successful applicant will have the following experience and skills:

  • Extensive experience with customer relationship management 
  • A qualification relevant to the work of After Sales/Account Specialist will be highly regarded ∙ Analytical way of thinking  
  • High level of competence in spoken and written English language skills 
  • Distinct problem-solving skills 
  • Works well in a multi-functional and multi-cultural team 
  • Experience with the use of databases for the tracking of metrics 
  • Fully proficient with Microsoft Word, Excel and PowerPoint presentation
  • Amenable to work onsite in Makati city
  • Can start as soon possible

SEO Specialist (INDONESIAN)

We are seeking a talented and experienced SEO Specialist (Indonesian) to join our team in the online gaming industry. As an SEO Specialist, you will be responsible for implementing and managing effective search engine optimization strategies to drive organic traffic and improve the online visibility of our gambling website in the Indonesian market. Your role will involve conducting keyword research, optimizing website content, analyzing data, and staying updated with the latest SEO trends and algorithms.

RESPONSIBILITIES:

  • Proven experience working as an SEO Specialist or similar role in the online gambling industry.
  • Familiarity with on-page and off-page optimization techniques, including Meta tags, content optimization, link building, and website structure.
  • Proficiency in using SEO tools and software to track performance, conduct audits, and generate reports.
  • Experience with website auditing and troubleshooting technical SEO issues.
  • Strong understanding of keyword research tools, SEO analytics, and webmaster tools (e.g., Google Analytics, Google Search Console, SEMrush, Moz)
  • In-depth knowledge of search engine algorithms, ranking factors, and SEO best practices.
  • Ability to analyze data, draw insights, and make data-driven decisions to improve search engine rankings.
  • Deep knowledge with PBN and article generator

Risk and Compliance Specialist

Our company is searching for an experienced Risk and Compliance officer to perform credit analysis, check the terms and conditions, and review existing and new customers. This is to guarantee that our business processes and transactions follow all relevant legal and internal guidelines. Your duties will include reviewing customer transactions, developing policies, and responding to policy violations.

Job Description

  • Perform risk assessments and establish our company’s tolerance for risk
  • In-depth knowledge to identify/ detect potential risks that affect or may affect the company
  • Review our current compliance policies and procedures to identify areas of improvement
  • Facilitate reporting suspicious transactions.
  • Perform compliance reviews.
  • Prepare and update all risk and compliance-related manuals.
  • Collaborate with other departments regarding verification
  • Perform other related tasks to be assigned by the immediate superior.

Requirements

  • Bachelor’s Degree in any field
  • Knowledgeable in MS Office especially in Microsoft Excel
  • Should be able to handle multiple tasks
  • Critical problem-solving ability
  • An ability to analyze and interpret information quickly
  • Excellent attention to detail